The hidden secret to building a good relationship with anyone (children, co-workers and loved ones) is listening. Hence the expression: "You're made with two ears and one mouth for a reason." However, in our fast-paced, technology-supported lives, real listening has become a lost art. It also explains why so many people feel hurt and defensive. People don’t feel heard and understood which can cause even simple communication to disrupt into a full-blown battle...or prolonged silence. We are all guilty of poor listening skills from time to time--interrupting, assuming what someone really means, or zoning out altogether when someone else is speaking--but we can do something about it and improve our relations with people. The key is to make a genuine connection with someone and really focus on what the other person is saying. Notice their facial expressions and listen for their feelings. You’re less apt to interrupt or think about your own response when you’re completely focused on what they’re saying and how they’re feeling. Doing this is called focused listening. I like to think of it as listening with both of your ears and your heart...which might explain why "ear" is in heart.
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